Privacy Policy
This Privacy Policy explains how Softleafcircle collects, uses, discloses, and protects personal information relating to our business process optimization services. We respect your privacy and strive to process personal data responsibly and transparently. The policy describes the types of data we collect when you visit our website, request services, or communicate with us, the legal basis for processing, cookie usage, retention periods, and your rights. It also details how to contact our team with privacy questions or requests. Softleafcircle is headquartered at 1250 Market St, Suite 200, San Francisco, CA 94103, United States.
Information we collect
We collect personal data that you provide voluntarily when you interact with us. This includes contact information such as name, work email, phone number, job title, and company. When you request consultations, proposals, or support, we may collect project descriptions, process metrics you share, and supporting documents. We also collect usage data when you navigate our website, including IP addresses, device and browser information, pages visited, and referral data. For some services we may collect limited sensitive business information necessary to perform diagnostics and automation, only with explicit agreement and appropriate protections. We do not sell personal data to third parties. We use legitimate interests, contractual necessity, and consent as lawful bases for processing, depending on the context.
How we use data
We use personal information to respond to inquiries, provide services, deliver proposals, and manage engagements. Contact details enable scheduling, communications, and billing when applicable. Project data supports diagnostics, automation design, testing, and deployment. Usage analytics help us improve website performance and user experience. We may use aggregated and anonymized data for reporting and product improvement. Where processing relies on consent, you can withdraw consent at any time by contacting us. Where processing relies on legitimate interests, we consider your rights and freedoms and implement safeguards to protect privacy. We share personal data with trusted processors who help deliver services, such as cloud providers and analytics platforms, under written agreements that require secure handling and permitted uses only. We disclose data when required by law or to protect our legal rights.
Cookies and tracking
Our website uses cookies and similar tracking technologies to operate securely and to enhance user experience. Essential cookies are required for site security and navigation. Non-essential cookies enable analytics and improvements. On first visit, a cookie banner allows you to accept or reject non-essential cookies; your choice is stored in your browser. You can change cookie preferences in your browser settings and delete cookies at any time. Some embedded services may set cookies; we ensure those vendors are selected for privacy protections. We do not place tracking cookies for advertising that identify users across unrelated sites without consent. If you have questions about specific cookies in use, contact [email protected] or use the banner controls.
Security and retention
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. Access to personal data is limited to authorized personnel and processors who need it to perform services. We use encryption, access controls, and secure development practices. Retention periods are based on business need, contractual requirements, and legal obligations. For example, contact records and engagement deliverables are retained for the duration of the engagement plus a reasonable period for operational and legal purposes. Where personal data is no longer required, we securely delete or anonymize it. Despite precautions, no system is perfectly secure; if a security incident affects personal data, we will act promptly to contain it and, when required, notify affected parties and regulators in accordance with applicable law.
Your rights and choices
Depending on your jurisdiction you may have rights to access, correct, restrict, or delete your personal information, and to request portability of data we hold about you. To exercise these rights, contact [email protected] or mail a request to our address: 1250 Market St, Suite 200, San Francisco, CA 94103, United States. We will verify requests as required to protect privacy and security. If you are a resident of a jurisdiction with a data protection authority, you may have the right to lodge a complaint with that authority if you are not satisfied with our response. For marketing communications, you may opt out using the unsubscribe link in messages or by contacting [email protected]. We will process requests in accordance with applicable law and may retain limited information to comply with legal obligations or legitimate business purposes.
For partnership or compliance questions, email [email protected]. For general inquiries use [email protected] or call +1 (415) 555-0199.
Changes to this policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When changes are material, we will provide notice on the website or by contacting you if we have your contact details. The policy published at https://softleafcircle.example/privacy/ is the current version. Please review it periodically to stay informed about how we protect and process personal data.